Archive for the ‘Issues’ Category

Quick Update to Fix Issue

Sunday, January 10th, 2010

We were informed after the recent roll out about an issue with filtering by course number.  In essence, you couldn’t filter by course number any more.

Until I can figure out the ultimate issue, I’ve moved the course information links to a new column (“Course Info”) at the far right.  The “Course Number” no longer contains the links.  Now you can filter by course number.

Thanks to Jeff, who notified us of the problem.  If you find/notice any problems, please please please contact us right away and we’ll get it fixed.

~UGAKey Developers (namely Chris)

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Problems with Safari Browser

Tuesday, August 18th, 2009

We’ve been watching the site stats with the new version of the Key, and Paul noticed that some Mac/Apple and Safari users are having issues.  We did quite a bit of investigating to pinpoint the problem.

*Note: This applies only to users of Macs using the Safari web browser (the default browser on a Mac)*

Some Safari (on Mac) users are having trouble filtering grade data and seeing grades.  This issue seems to have popped up when users upgraded to Safari version 4.0.2.  As such, this does not appear to be an issue with UGAKey.com  For most users, the upgrade to Safari version 4.0.3 (typically an automatic upgrade) appears to have fixed the issue.  If you haven’t upgraded to the latest version of Safari, please do so (good instructions here).

If you are using Safari version 4.0.3 and continue to have problems with UGAKey.com, please contact us immediately and include your operating system and version of Safari.  You might try using another web browser, like the free and open source Firefox, to get the full experience.

We apologize for any trouble this has caused you during drop/add and we will keep an eye on the problems.

~The UGAKey.com Developers

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Now Accepting Donations

Tuesday, January 1st, 2008

If you appreciate the service that UGA Key provides, the developers of UGA Key are now accepting donations.

We have a large hosting bill for The Key and would really appreciate any financial help you can provide. See the donations page for more information.

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Problems Using Internet Explorer and Other Browsers

Friday, September 14th, 2007

Some users of UGAKey with Internet Explorer are having problems getting UGAKey grade data to load.

A couple of quick fixes:

  • Give the pages a little while to load. Some spreadsheets are extremely large (the English department spreadsheet comes to mind) and they take a long time to load, even on fast systems.
  • Make sure you have javascript enabled (click here for some help enabling javascript).
  • Try updating Windows and update Internet Explorer. IE 5 has real troubles loading UGAKey, so update if you can. Windows Update is the place to do all of this.
  • Uninstall extra toolbars you might not need (they take up a lot of computer power and keep the javascript in UGAKey from working).
  • Scan and clean spyware and adware from your computer (Ad-Aware and Spybot-Search & Destroy are a good start).

These recommendations work for any web browser on any system. The spreadsheets in UGAKey take a lot of computer power to display, so slower computers have more trouble loading them.

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